Total Pro Roofing wins Consumers’ Choice Award again!

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Total Pro Roofing is proud to announce we have received 2018 Atlanta’s Consumers’ Choice Award for roofing.  The second year in a row!

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Jena Carver receiving the 2018 Consumers’ Choice Award on behalf of Total Pro Roofing on January 31, 2019.

“For over 25 years, the Consumers’ Choice Award has been considered a business seal of excellence. For recipients, the award not only constitutes the crowning achievement of their efforts, but also represents the knowledge that they have earned the trust and loyalty of consumers.”   Total Pro Roofing was honored to accept this award on Thursday, January 21, 2019 at the Cobb Galleria in Atlanta, Georgia.

The evening’s activities included a cocktail reception, dinner, and a fantastic speaker.  The evening’s program opened with greetings from the Consumers’ Choice team and was followed by keynote speaker, Rene Godefroy.  In attendance from Total Pro Roofing was co-owner Jena Carver and team member of the year: Matt Covington.  A wonderful time was had meeting other recipients and enjoying the evening.

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To receive this recognition, Total Pro Roofing was nominated and then passed through a voting process with Atlanta consumers.  Once selected, a company must pass an ethics review with a regulatory law firm based in Ohio.   It is at this point the Consumers’ Choice Award gives their seal of approval. No more than 3 businesses are selected as recipients per category.  We are proud to be recognized as the best of the best!

A very special thank you to everyone who voted for us!   We truly are appreciative of everyone who took the time to select us.   You can learn more about the Consumers’ Choice Award here:  https://consumerschoiceaward.com/

 

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Jena Carver and Matt Covington in attendance for the 2018 Consumers’ Choice dinner in Atlanta on January 31, 2019.

 

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Keynote speaker for the evening: Rene Godefrey.

Total Pro Roofing in Roofing Contractor Magazine

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Total Pro Roofing received recent press coverage in the nationally distributed Roofing Contractor magazine, twice!

The recognition is related to the company “Roofs for Troops” initiative that gives back to veterans who have served our country.

Total Pro Roofing’s first appearance with Roofing Contractor magazine was on the front page of their online edition:

Total Pro Roofing, of Grayson, Ga., recently replaced a roof for a U.S. military veteran as part of its annual Free Roofs for Troops program.

SPC Charles Mathis served in the U.S. Army during Operation Desert Storm. These conditions meant 140-degree temperatures, chemical attacks, air strikes, artillery raids, loss of life, and enemy prisoners of war that included children under the age of 12. Like many he served alongside, the aftermath of serving in such a hostile environment had a lasting impact on Mathis, who needed a new roof.

Total Pro Roofing started a Free Roofs for Troops program in 2016 to give back to veterans of the U. S. military. It provides free roof replacements for those in need by using a portion of the profits on every paid install. Help is needed to spread the word for future veteran applicants to be aware of this program.

“Total Pro Roofing’s goal is to replace roofs for veterans several times a year and even more frequently as the future allows,” said Owner Jason Carver. “As a private company providing this service, this program is entirely self-funded. Total Pro Roofing is grateful to the customers, the partnership with Active Heroes, a non-profit organization geared towards veteran suicide prevention, and all who have helped put Total Pro Roofing in the position to give back.”

The article is available for viewing here: https://www.roofingcontractor.com/articles/92944-total-pro-roofing-donates-roof-to-us-army-veteran-in-georgia

 

We were thrilled to open the November 2018 issue and see further coverage in conjunction with our Roofs for Troops program.
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You can read the full article from the November issue of Roofing Contractor magazine here: https://www.roofingcontractor.com/articles/93223-roofing-industry-honors-veterans-year-round

 

 

Further information is available on our Roofs for Troops program at this link: http://www.totalproroofing.com/roofs-for-troops-total-pro-roofingatlanta-roofing-contractors/

 

Don’t Be Duped! How to Choose a Contractor

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We recently came across an ad in a community mailer for a roofing company offering “10% off any other company’s written estimate”.  It certainly got our attention, which means it is time to share some insider knowledge about how to choose a contractor.  That huge discount sure sounds great at the surface level, but that should be warning sign number one as a company you might want to examine carefully before hiring. In this industry, We see a LOT of shenanigans. Hopefully this post will help educate you before hiring someone to perform work on your home, and some of the things you need to look for up front.

Let’s go through common advertising claims:

 

“Licensed and Insured”

As a homeowner, you should always ask to see these items.

Licensed: There is NO state license for roofing in Georgia. (Scary isn’t it? Your roof protects your entire home!) More than likely, the roofing contractor is referring to their business license anyone can purchase at their local city hall for around $100. Don’t believe us?  Find a friend and place your bets before asking the company to produce their license.  Only a small percentage of companies are participating in a voluntary program that you can learn more about here: Georgia Roofing License Info

Insured: A Certificate of Insurance is a one page sheet that proves insurance for a business. Beware of companies that attempt to pass off other company’s policies as their own. The business name you are hiring should be in the box for “Name of Insured”, not down at the bottom as a certificate holder. This link will help you understand more of what you are seeing on the certificate, including where to look for dates that show the policy is active: How to read an insurance certificate.  Don’t hesitate to reach out to the producer to confirm the policies are still active and not cancelled due to non-payment of the company’s insurance premiums.   You really want to make sure they have General Liability and Workers Compensation.  Other policies such as Commercial Auto and Umbrella show a further commitment  to responsibility.

 

Years of Experience

Claims like “25 years of experience” are often indicators of a new business, not a claim of how long they have actually been in business. Otherwise, they would say something like “serving your area since 1992”. We did a quick Georgia Secretary of State Corporations search on the company with that ad we mentioned earlier, and sure enough, they started their business 6 short months ago. You can quickly search and be an educated consumer at this link: https://ecorp.sos.ga.gov/BusinessSearch

Time in business really does matter! Many roofing companies advertise labor warranties that are in excess of the time they’ve even been in business. Any successful company will have had their share of warranty calls, that just the nature of any business, but time is the true testament to a thriving company and their understanding of the true claims to their warranty.

 

Reputation

Googling a company’s name online and searching for reviews are very important. You’ll want to look at sites like: Facebook and Google as these will more than likely have a larger review pool and better snapshot of a company. Yelp is another good resource, but they tend to hide reviews from users who are new or have only reviewed a few companies. That can skew the ratings a bit. The BBB is a great resource too for checking complaint history.

 

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This is the fun one. When a company advertises massive discounts or “We will beat any competitor by X dollars”, it is another red flag. When a home improvement / construction / roofing company advertises something like that, they knowingly are misleading their customer. There is always the chance they will come into many cases where they will have to turn business away. (In other words, dishonesty to get a customer in the door.) This is a big indicator of everything this article is trying to shed light on.
Putting it bluntly about some of the quotes on the market: There are a lot of startup companies out there. Many operate out of their home, aren’t properly insured, don’t do proper work to code, and don’t have an established record of business. Unfortunately, these type of companies pop up over night and quickly disappear because they attempt to do and price work that they are not properly prepared for. We know this because we are often called to correct their work.

 

Be an Educated Homeowner When you Choose a Contractor!

Here at Total Pro Roofing, we love an educated homeowner! A solid and well-built roof is something you deserve to sleep soundly under. We are happy to answer your questions and are proud of our reputation, history, and continued growth. Give us a call and let us surpass your expectations: 770-624-1009

There is a National Skilled Labor Shortage in Skilled Trades

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Did you know: For every 4 or 5 leaving skilled trades, only 1 is entering?  This is a staggering statistic.  Ask anyone in the skilled trade fields and they will agree that good, skilled labor is hard to find in construction, plumbing, electric, welding, etc.  For years, our youth has been told that the answer to a solid career is at a University.  That isn’t the case anymore. Read on for information and ways to explore and talk about skilled trades with today’s youth.  (If you’re reading this in March/April 2018, head over to our Facebook page for a fun art contest for the kids that helps start the conversation! Link: https://www.facebook.com/TotalProRoofing/posts/1917249818346638 )    

A College Diploma Does Not Guarantee a Job.

The market has become saturated with job seekers holding a coveted diploma and competition among them is heavy for white-collar jobs.  21 year-olds are disappointed to learn that $50,000+ starting salaries for a business degree are less common than they thought.  Graduating students find themselves with debt from student loans and entry level jobs closer to minimum wage and often not in the field they studied.
 
 

Technical Schools and Skilled Labor

There’s good news though!  In Georgia, there are organizations like CEFGA (Construction Education Foundation of Georgia), a non-profit, leading the way with 20 day Construction Ready programs for adults and their K12 pipeline program for our youth. (Link: www.cefga.org)  You can also learn more about Georgia Trade Five (formerly Go Build Georgia) which lists additional resources: http://www.georgiatradefive.com/   For those interested in entering the roofing field, much of the educational opportunities come in the form of apprenticeships, but there are programs available.  The National Roofing Contractor’s Association has a ProCertification program beginning Summer 2018. You can learn more about it here: http://www.nrca.net/ProCert-Training.
 
 

Empowerment & Opportunity

A recent statistic is that by 2025, 75% of the workforce will be Millennials.  It is a safe assumption that the majority of these individuals will be driven more towards technology-based jobs.  Those that think outside the box and gain a construction skill will not only have the empowerment on how to build that figurative box, but will be able to fill it with exponential amounts of opportunity. Technology skills are still needed in all fields, but those who know how to create and work with their hands are the ones who are facing the most opportunity as more companies find skilled labor roles harder to fill.
 
 

Shape the Future and Start the Conversation

Help our youth begin to look at skilled trades with a fresh view.  Help them start to think about how buildings are constructed and the materials and tools it takes.    Talk about all the inner workings of a building – plumbing, electricity, support beams, etc.   Have them try to draw a blueprint or design the layout of their perfect home and then add details on how they would run wires and pipes. Look at all the angles on many of the hip roofs constructed today. (They certainly aren’t as simple as a barn roof anymore!) For roofing, talk about how shingles and even underlayment need to be laid so that water flows off correctly for the complex facets, like in a valley.  These conversations are vital as we instill value into the skilled trades as a respectable and well-paying career option.

International Roofing Expo 2018

International Roofing Expo 2018
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There are over 450 booths represented on this floor plan from the IRE that cover all elements of roofing and roof technology.

The International Roofing Expo is considered by many to be the biggest and best of all roofing conventions. Established in 1955, it was the national conference for the National Roofing Contractors Association (NRCA). This was the first year Total Pro Roofing attended, and we have to say that we agree too! Hosted in a different city each year, the IRE took New Orleans by storm for February 6-8, 2018. (Prior cities have included locations like Las Vegas and Orlando.)

 

Events this year kicked off with a community service day, a yearly tradition at the IRE to serve the local community of the hosting city.  New to this year’s events, the NWIR (National Women In Roofing) hosted an Education Day on Sunday, February 4th, followed by a Mentoring and Networking Reception on Monday, February 5th. (Now in it’s second year, the NWIR strives to promote women in this industry. You can learn more about this fantastic group here: http://nationalwomeninroofing.org.) Also on Monday was a first time attendee reception hosted by the NRCA (National Roofing Contractors Association) which allowed attendees to meet many members of the NRCA staff that they might communicate with throughout the year.  The National Roofing Contractors Association is the driving force behind education in our industry and membership allows access to an incredible amount of training and information for companies investing in growth and wanting to show their commitment to excellence.

 

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International Roofing Expo 2018 Keynote Speaker: “Dr J” Julius Erving.
Tuesday, Wednesday, and Thursday were a whirlwind of official International Roofing Expo events. The mornings were filled with fantastic education sessions on a variety of industry topics beginning at 7:45AM at the Ernest N Morial Convention Center.  Topics ranged from leadership to technical elements and were designed for attendees across a variety of job roles in roofing.  “Dr J” Julius Erving, of basketball fame, greeted everyone Tuesday as the keynote speaker.  He brought a message of perseverance and drive.

 

Expo hours began daily at 11AM as the educational sessions wrapped up and featured over 450 exhibitors.  Scattered throughout the day, there were also expo floor demonstrations and additional education sessions. Products ranged from traditional roofing materials to solar panels and technology from drones to measurement augmented realities.  My friends, roofing has come a long way and we are firmly planted in the 21st century! Official numbers have not been posted, but last year drew 11,000+ attendees to Las Vegas, so it is probably safe to say attendance was approaching those numbers as well for this year in New Orleans.

 

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Jena Carver (on right) joins other ladies at the National Women in Roofing event at IRE.

Total Pro Roofing highly recommends this event to anyone in our industry.  The networking across all elements of roofing was incredible and it was a fantastic experience to put many names to faces from across the country.  It was inspiring and a great way to kick off the new year as the spring season ramps up.

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Jena Carver and Jason Carver waving “Hello” at Beacon’s event at IRE.

Total Pro Roofing wins Best of Gwinnett, Again!

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Total Pro Roofing - Best of Gwinnett 2017A very big THANK YOU to all who voted for Total Pro Roofing to win Best of Gwinnett for the second year in a row!  There are over 800,000 people in Gwinnett County and your votes have made us a favorite Grayson, Duluth, Loganville, Snellville, Peachtree Corners, Suwanee, Berkeley Lake, Buford, Dacula, Lilburn, Norcross, Sugar Hill, and Lawrenceville Roofer. It is an honor to be selected again in 2017.

 

Every year, Best of Gwinnett, #lovegwinnett, and Gwinnett Magazine search for the best businesses in a variety of categories.  Look for the digital release of this year’s issue to be released on Valentine’s Day with all the details.  You can find it here: www.lovegwinnett.com.

 

With all the love going around, don’t forget your roof! Nothing says “I love you!” more than a home that is safe and protected from the elements. Don’t risk the heartbreak of broken/brittle shingles failing. (Especially if your roof takes a direct hit from Cupid’s arrow.)  Springtime storms are just around the corner, and now is the time to prepare and get those leaks taken care of.  Scheduling an inspection is quick.  Just give us a call at 770-624-1009 or fill out a web form here on our site.   We look forward to providing great service and earning your vote for next year’s Best of Gwinnett search!

 

 

Total Pro Roofing Receives 2017 Consumers’ Choice Award

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CCA2017_Color“For over 25 years, the Consumers’ Choice Award has been considered a business seal of excellence. For recipients, the award not only constitutes the crowning achievement of their efforts, but also represents the knowledge that they have earned the trust and loyalty of consumers.”   Total Pro Roofing was honored to accept this award on Thursday, January 11, 2018 at the Atlanta Marriott Marquis in Atlanta, Georgia.

The evening’s activities included a cocktail reception with close-up magician Peter Morrison before the doors were opened to dinner.  The evening’s program opened with greetings from the Consumers’ Choice Award team and was followed by keynote speaker, consultant, and author Ryan Jenkins.  Mr. Jenkins provided fascinating information on Millennials and how they are shaping the workforce.  In attendance from Total Pro Roofing were co-owners, Jason Carver and Jena Carver.  A wonderful time was had meeting other recipients and enjoying the evening.

To receive this award, Total Pro Roofing was nominated.  Nominees then pass through the voting process with Atlanta consumers.  Once selected by voters, a company must pass an ethics review with a regulatory law firm based in Ohio.   It is at this point the Consumers’ Choice Award gives their seal of approval.  Depending on the category, no more than 3 businesses are selected as recipients.  We are proud to be recognized as the best of the best!

A very special thank you to everyone who voted for us to receive Atlanta’s Consumers’ Choice Award for 2017.   We truly are appreciative of everyone who took the time to select us.   You can learn more about the Consumers’ Choice Award here:  https://consumerschoiceaward.com/

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A glimpse into the evening’s event. (Photo credit: Duane Stork Photography, www.dstock.com )
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Owners Jason Carver and Jena Carver with Total Pro Roofing’s Consumers’ Choice Award. (Photo credit: Duane Stork Photography, www.dstock.com )

 

 

Storm Preparation Tips

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The best way to weather a storm is to be prepared.  We hope these storm preparation tips will help you and your family to be ready when weather strikes and as your life returns to normal afterwards.

 

Before the storm:

Have an emergency plan:  This means an emergency kit with first aid items, clothing, bottled water, flashlights, and blankets.  (That is not an exhaustive list!)  One of the most common things people forget about is to have a planned meeting point.  In the event your home is no longer safe, a pre-planned meeting point is a must.  Extended power losses mean your cell phone may no longer have a charge and your communication abilities will be extremely limited.  FEMA has a fantastic resource online that covers a variety of emergency scenarios, including inclement weather, here: https://www.fema.gov/pdf/areyouready/areyouready_full.pdf

 

Protect your belongings: Many family mementos are paper based.  Protect them with zip-lock bags and store in secured locations.   Facebook has been abuzz with the recommendation to clear dishes out of your dishwasher and using that as a protective area.   Back up computer data into a cloud, not the computer the next room over.   Secure items that can be affected by high winds and maintain your property by trimming hanging branches.   Fill bathtubs with water for emergency use.  Close curtains and blinds to prevent glass spray should a window be broken.

 

Insurance: This is something we often don’t think about until it is too late.  Now is the perfect time to take a quick look to make sure your policies are in force. The majority of our customers come to us as a result of storm damage claims. A roof is not cheap to replace out of pocket. (This advice can apply to any home repairs.)  It is common to price shop when looking for property insurance as long as it provides the coverage you are expecting.

  1. Make sure that your deductible has not changed. Many insurance companies hide increases in the fine print for those yearly renewal letters. For us, only $14 a year was the difference of that quietly increased deductible from $1000 to over $2100.  A quick phone call put us back at our preferred $1000 level.  (This amount is most common in the Atlanta area.)
  2. You want a Replacement Cost Value (RCV) policy. If you must make repairs, you want to get full value for them.   If you have an Actual Cost Value (ACV) policy, you will only receive money for the “as-is” value.  For an older roof, it would be a small fraction of what it will really take to repair it.  Example:  The roof for your home is $10,000, but the old roof is depreciated and only worth $1500.  With an ACV policy you would only get $1500 for repairs.  It is heartbreaking for homeowners that don’t realize something so simple affects payout so much.
  3. You want Code-Upgrade endorsements. When your home was built, there is a high likelihood that some required materials today were not used.   Drip Edge and Valley Flashings are the two items that we see affected by this the most. Current code requires them, and not having that simple code endorsement means you could be shorted another $600+ in funds needed for restoration.

How do these 3 line items play out in a real insurance scenario?  A fully insured RCV client with a roof worth $10,000 and $1,000 deductible will only owe that $1,000 when repairs are made, plus their insurance chipped in additional funds to cover code upgrades. Their friend with an ACV, high deductible, and no code upgrade policy wouldn’t be so lucky:  Their repair bill is $10,600, but they are only holding a check for $1,200 because their insurance paid what the roof was worth, held back the funds for that high deductible, and didn’t pay for code items.  Yikes!  A quick phone call before the damage happened could have fixed this.

 

Repairs after the Storm:

Document the damage and take a survey of your property.  Are personal items damaged?   Is water now leaking in your home?  You will want a contractor present during your insurance claim adjustment meeting.  This expert opinion will help insure that the repairs are properly paid for.  Insurance companies are a business too and you could otherwise be left scratching your head wondering why your funds are short from the true cost required.  You don’t want to wait to file these claims! The longer you wait increases water damage in your home, and mold is an even bigger problem you can hopefully avoid.

 

Total Pro Roofing is experienced with processing insurance claims.  Our years of experience mean we can make this as smooth of a process as possible.  Please contact us at 770-624-1009 or [email protected] and let us know how we can help.  Learn more about us at http://www.totalproroofing.com

Total Pro Roofing voted 2016 Best of Gwinnett County Roofers

Total Pro Roofing Best of Gwinnett Roofers 2016 Total Pro Roofing

TTotal Pro Roofing Best of Gwinnett County Roofers 2016 Total Pro Roofinghank you to everyone for their incredible support in voting us at the Best of Gwinnett for 2016!  As Gwinnett County roofers, this recognition lets us know we are doing the job right!  Word of mouth referrals are the ultimate compliment to our workmanship and customer service, in fact, this is the backbone of our business.  Supporting our company in such a large way with your votes is very appreciated by the entire Total Pro Roofing team.

 

Total Pro Roofing values each member of our team.  We understand the impact each of us have on the satisfaction of our property owners.  We know how important each job is to the client who has hired us and it is our goal to finish a job with the integrity we would expect for a project at our own homes.  That includes workmanship warranties to guarantee a job well done.

 

Our services include meeting with you at a time convenient to you.  Our appointments include evening hours.   We understand each homeowner has unique needs and budget concerns.  It is our goal to bring you the best possible product. Samples can be easily compared beside your siding, brick, or stucco to help you make the best color choice possible, too.  We proudly have financing available should you need assistance with all or part of your project.  (Approval results only take a few minutes.)  Have storm damage due to inclement weather?  We are experienced processing claims paperwork with all major insurers.

 

As Gwinnett County roofers, Total Pro Roofing serves the entire Metro-Atlanta area.

 

Contact us today to schedule an in-home consultation for YOUR project!

Office: 770-624-1009

Email: [email protected]

 

Home Insurance Tips to Save Money

Home Insurance Tips

Home Insurance Tips (that could save you thousands!)

Sometimes just a few easy questions could mean saving thousands of dollars. Working in the roofing industry, we see claims on a daily basis, and sometimes a homeowner learns too late that their policy didn’t fully cover them.  Here are our home insurance tips for making the most of your homeowner’s policy, as seen through the eyes of someone who you’ll need to call on to make those repairs:

  1. You want a RCV policy. This stands for “Replacement Cost Value”.   The alternative is an “ACV – Actual Cash Value” policy.  Simply put, if you ever file a claim, you want them to pay to fully replace things, not just pay for what the item is worth after all the years of wear and tear. (Also known as depreciation.)

In roofing, this is a big deal. If a wind storm flips back some of your shingles, your insurance company could pay to fully replace your roof if there’s enough damage. (Think of it as a storm damage lottery, and you just won the jackpot!) Roofs aren’t cheap, and an ACV policy could mean the difference of $5,000 or more out of your pocket, instead of just a deductible payment. Add other weather related damages from that same storm to your gutters, siding, etc., and you’re looking at some hefty expenses.

 

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  1. You want a low deductible. “Low” in this case is $1,000.   It puts you in that threshold where you could handle small repairs without making a claim, but protects you when it comes to larger repairs.   Insurance companies are a business, and one way we’ve seen them creep up is with their default deductibles, often without a  homeowner realizing.  Many major providers are moving away from a standard $1,000 deductible (or other increments of $500) to a percentage of value model. This is happening with new policies, and even with renewals, where this major detail is hidden within the print without any type of indication making it clear.

Case in point? We know of a homeowner that caught this notice 3 pages into her no-action-needed renewal paperwork. It jumped her deductible from $1,000 to nearly $3,000. She called her insurance company to find out what the difference would be in yearly premium to put her deductible back at $1,000. The answer? $14. (Yes, fourteen dollars.)

 

  1. You want code upgrades. This little endorsement will save you hundreds at the least. It covers you in the event you have to have repairs, but have added expenses because of new code regulations.  Right now, we’ve seen homeowners benefit with this on drip edge. Drip edge is a metal edging that wasn’t required in Georgia prior to 2014, but it has to be installed on all roof replacements now. Drip edge averages around $500 on a typical job.

The majority of our homeowners have code upgrade coverage on their policies, but as insurance companies change things, it might not be a standard endorsement as frequently. It was explained to us that the insurance companies got hit with paying for electrical code upgrades years ago, and that they are still a little weary after that one.

 

  1. Talk to your neighbors. Ask your neighbors about their experiences with their insurance companies.  Some companies are more lenient in approving damage and have easier claims processes.  Cheap premiums are great, but they are only as good as the company’s reputation in paying claims when you actually use all that insurance you have purchased.  With a little research, you can find the best of both worlds.

Education and knowledge is everything – especially when it comes to your wallet!