FAQ

WELCOME! We hope we have answered some of your most common roofing questions below, if not, please feel free to let us know.You can schedule an appointment by calling (770)624-1009 or emailing us at [email protected]

 

FAQ – FREQUENTLY ASKED QUESTIONS:


How does the insurance claim process work?
It is possible your repair needs could be because of storm damage. We know it can be confusing at first, so we’ve set aside a page helping to explain the process:

 

 INSURANCE CLAIMS INFORMATION

 

Do you offer financing?
Yes! Total Pro is proud to offer financing through GreenSky Credit. There are several financing options available and we are happy to assist with any questions you may have.

Is Total Pro Roofing Insured?
Yes! We carry both General Liability and Workers Compensation policies. This is for our protection as well as yours. Whether you choose Total Pro Roofing to handle your work or another company, always make sure to see this certificate with the company’s name listed at the top of the page.

I work during the day. Is it possible to do the inspection on the weekends or in the evening?
Absolutely! Our specialists understand everyone has different scheduling needs. We are happy to make appointments for inspections, and will also bring our samples to you to show you the options you have to a more beautiful home.

Do you provide other services in addition to roofing?
Absolutely. We are happy to be your general contractor for other needs such as: siding, gutters, screens, paint, etc.

How long does it take for a roof to be replaced?
In many cases, one day is all it takes for our crews to complete the construction. For larger roofs, two days can be a typical replacement period. Because we use dump-trailers that are only present during installation, the complete process is shorter so you can enjoy your results sooner.

What do I need to do before the repair happens?
Please ensure all gates and access areas around the house are accessible to our crews. Pets should be kept away from the perimeter of the home or secured inside the home. Any fragile plants or decorations should also be moved when possible. (Items that cannot be moved can be covered by our tarping.)

What type of shingle do you recommend?
The two most common types of shingles right now are 3-Tab and Architectural/Dimensional. 3-tab shingles are your basic shingles and are typically rated at 25 years. A 20 year 3-tab was more common in the past, but this is being phased out as manufactures continue to reduce color availability. Architectural shingles are an upgrade and show dimension. They have an overlapping shake-type appearance, typically have a lifetime rating of around 50 years, and maintain their beauty longer. They are an affordable upgrade for most budgets. More information can be found on our Product and Services page.

What color shingle do you recommend?
This is completely up to your personal preference and will be impacted by the color of your shingles and trim. The most popular colors with our clients the last few years has been Weatherwood and Moire Black, BUT we recommend looking at your neighbor’s roofs for ideas. Some HOA’s require specific colors and other neighborhoods seem to follow a general color palette. Some of the lighter color choices available can even come with Energy Star ratings.

What do I need to do while the repair is in progress?
Please do not allow children to play outside while construction is in process – this is for their safety. We ask that you direct any concerns to the site supervisor and he will be happy to answer questions. While the repair is occuring, please feel free to observe or attend to your usual daily indoor activities. If you choose to take pictures, we always like to see them in the office: [email protected]

Oh no! I looked in my attic and I see nails coming into the space from our existing roof! What do I do?
Don’t panic. This is completely normal and nothing is wrong with your current roof. You do need to be concerned if you see water damage or are experiencing leaks. Roofs do deteriorate over time and typically have 20-30 year ratings so it’s a good idea to take a look in this area from time to time. (This differs from delayed deterioration caused by hail or wind damage in that you are limited in the amount of time you have to report a claim. Reporting those concerns earlier means less repairs later.)

We had a wind and/or hail storm come through, but everything looks ok from the ground. Should I be concerned?
Four letter words: Hail and Wind damage is an act of nature and a destroyer of roofs. (Similar to tornados, hail formation requires environments of strong, upward motion of air with the parent thunderstorm – and can happen nearly 2 miles away from the parent storm.
Often, the damage can’t be seen from the ground and a trained professional can identify possible problem areas. The good news is that we can help to repair the damages on your property (Roof, gutters, screens, etc.) often through your insurance company. We utilize the same software as your adjuster and are very familiar with this process to keep it as simple as possible for you. We do ask that you have us present when your insurance adjustor comes to make sure everything is properly documented.

Can you give an estimate over the phone?
Unfortunately this isn’t possible. Every roof is different and requires an on-site inspection and specific measurements. Please remember price shopping for the cheapest price often does not result in the best quality roof. A reputable roofer will have necessary overhead for a skilled installation crew, insurance, etc.